Home News Did you shop in Carrefour on August 6th?

Did you shop in Carrefour on August 6th?

3 min read
Comments Off on Did you shop in Carrefour on August 6th?
0
87

A consumer watchdog has confirmed that super-sized supermarket chain Carrefour double charged consumers for card purchases due to a computer error.

The problem occurred across their chain of store in Spain on August 6, 2018, and the company has said that the error was spotted and rectified a few days later.

However, if you did purchase anything on August 6, you are advised to check your statements and ensure that a refund has been issued.

A number of concerned shoppers have contacted FACUA, the Consumers in Action group, complaining about the glitch. One reported, “I made a purchase on August 6 for a total of 108 euro and on the 23rd I realised that I had been charged again that amount with the same concept.”

Another complained, “I went to the store where I made the purchase to get the amount back but the only thing they did was fill out a document where they left a record of what had happened, I had to come back a few days later and talk to a person in charge of the centre to get my money back, in cash.”

Those affected have also reported the lack of communication by the company, and have said that they only discovered that they had been charged again when checking the statements of their accounts and cards. Similarly, some have said that they have not yet been given a solution and the money has not been returned.

However, when challenged by FACUA, Carrefour assured them that they had been “punctual” in returning the money, as of Monday, August 27, they “have begun to make the returns”.

  • Parents Encouraged to Shop Local

    The Department of Commerce and ACMO retail association in Orihuela are asking parents to c…
  • Loose Objects in the Car

    A persistent question that often arises is about loose objects in the car, such as a wheth…
  • Laseda Market Place

    This weekend if you’re in the region of the city of Alicante, why not pop in to the …
Load More Related Articles
  • Winter Beach Success

    The councillor for Orihuela’s Beaches, Luisa Boné, has highlighted the success of The Wint…
  • Complaints over Beach Bar Space

    A user of the Cala Bosque Beach at La Zenia has sent a letter to Orihuela town hall compla…
  • Guided Tours this Autumn

    Continuing with the success of their most recent schedule, the tourism department in Orihu…
Load More By Admin
  • Winter Beach Success

    The councillor for Orihuela’s Beaches, Luisa Boné, has highlighted the success of The Wint…
  • Complaints over Beach Bar Space

    A user of the Cala Bosque Beach at La Zenia has sent a letter to Orihuela town hall compla…
  • Vehicle Thefts Out of Control

    The theft of a motor vehicle is one of the most distressing and costly losses that an owne…
Load More In News
Comments are closed.